Our 30 day money back guarantee is a “no questions” asked policy. If for some reason you are not satisfied, return the product to us and you will receive a refund (less shipping fees & finance charges if payment was made via credit card). We must receive your returned product before the 30 day money back guarantee expires. 30 days applies from 2 days after shipping of your purchase. e.g. Your order is shipped on the 5th of January. 30 days begins from the 7th of January and therefore expires on the 6th of February.
We reserve the right not to provide products to customers known to us to abuse the 30 day money back guarantee. Goods must be returned at your own cost.
Please note: Refunds can take up to 10 working days to show up on your bank or credit card statement. If the payment was made by credit card then 3% will be deducted to cover the merchant processing fees. This is a condition of the financial institutions involved.
We want you to be 100% happy with your photo print, after all we realise that they are a priceless memory. So we want our customers to feel totally at ease in doing business with us. We believe that just because its the internet the personal touch need not be lost.