• What is the turn around time for canvas and photo prints?
• When I order a Canvas - How big is the finished size? Eg a 12in x 12in?
• How long do canvas prints last?
• My image goes right to the edges of the print; will this affect the outcome on canvas?
• How do I know if there is enough room on the image for wrapping ‘full bleed’?
• What type of file do I need to give you?
• What DPI should I save my file in?
• Do I need to copyright items I send to you?
• How do I care for the canvas print?
• Do your prices include GST?
• How can you ensure that my colours are reproduced correctly?
• Want happens when I place an order for a Photo On Canvas?

• What is the turn around time for canvas and photo prints?

Photo prints can be done and posted to you within 2 working days. Canvas prints, due to the work in them need 3 working days to be ready for posting. Cut off time for printing is 2pm. Proofs must be approved by 2pm to be printed as part of the days orders. If approval is not given by 2pm the order will be printed the following day.

• When I order a Canvas - How big is the finished size? Eg a 12in x 12in?

We Believe that the finished size should be what you ordered. A lot of company’s will print your canvas at 12in x 12in and then wrap it onto a stretcher bar and your finished product size turns out to be a lot smaller than what you ordered, At Momentz, we make the Stretcher bar 12in x 12in and print your photo larger so that the face of the canvas is 12in x 12in therefore giving you what you ordered and value for money. This applies to all canvas’s.

• How long do canvas prints last?

The canvas and inks we use guarantee a 75 year life span as long as they aren’t hung in direct sunlight for everyday of its 75 years. However, we also use a museum grade lacquer that adds more protection giving it a lifespan of well over 100 years! You can be rest assured that your canvas print will be a part of your life for a long time to come!

• My image goes right to the edges of the print; will this affect the outcome on canvas?

Yes, with prints that have images right to the edges we suggest a bordered option. We offer three different types of border options. First being no border at all, also called "full bleed" in which your image is wrapped all the way around. Second we offer a border only on the edges, meaning there's no visible border on the front. Third option we offer is a mirrored edge. Its a handy little option in which we copy the edge of your image and then mirror it so that you dont lose any of the front of your image but have a nice blending option for the sides.

• How do I know if there is enough room on the image for wrapping ‘full bleed’?

We ask for 5cm on all sides to allow for wrapping ‘full bleed’. Please ensure that this is left so that your image won’t be cut off unexpectedly.

• What type of file do I need to give you?

We work with Photoshop CS3 so we can accept any number of different file types. The most common for large files is JPG, JPEG, TIFF & PSD.

• What DPI should I save my file in?

We print at 300dpi for finer detail so saving them in this will ensure the best quality.

• Do I need to copyright items I send to you?

There is no system of registration for copyright protection in Australia. You do not need to publish your work, to put a copyright notice on it, or to do anything else to be covered by copyright — the protection is free and automatic. There are no forms to fill in, and there are no fees to be paid. A work is protected automatically from the time it is first written down or recorded in some way, provided it has resulted from its creator’s skill and effort and is not simply copied from another work. For example, as soon as a poem is written, or a song is recorded, it is protected. We will not reproduce anything that isn’t asked of us.

• How do I care for the canvas print?

Simply running a duster over your canvas print should be all you need to do to get rid of settled dust. With the museum grade lacquer we use, you can generally use a damp cloth to remove other unwanted marks (such as fly tracks, etc) but remember not to rub too hard or use too much water. We do not offer any warranties should you rub the canvas too hard and cause the ink pigment to crack.

• Do your prices include GST?

Yes, all our prices are inclusive of GST.

• How can you ensure that my colours are reproduced correctly?

We use a device called ‘Spyder’, a state of the art optical device to calibrate the screen to the printers output. This ensures colour correctness and incredibly accurate skin tones.

• Want happens when I place an order for a Photo On Canvas?

Once a canvas order is placed, you will receive an email proof ready for your approval. If you place your order during business hours, you will usually receive a proof within an hour. If a proof is approved before 2pm your order will be printed and lacquered that day. The next day your order is wrapped and packaged for shipping. Depending on workload, your order is usually sent out the day it is wrapped. General turn-around time is 1-3 business days in store before shipping. Please keep this is mind for any upcoming holidays or celebrations to ensure that your canvas print gets to you when you need it. Courier and Postal times are out of our hands so the earlier you order the better chance it will get to you before its critical! If you have an urgent order, please bring it to our attention and we will try our best to get it to you for when you need it. However, all our orders are processed as quickly as possible so the timeline depends on workload significantly.