Welcome to Canvas Momentz!

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Customer Service


• Shipping & Delivery

All shipments are with either Fastway Couriers or Australia Post. Fastway Couriers provide full insurance, as well as a tracking number. Australia Post is used for more rural areas, but is always registered to avoid damage or loss. Should you, the customer wish to have delivery by some other means please feel free to contact us and we will endeavour to comply with the request.

To calculate the shipping charge, please place your items in the shopping cart & use the shipping estimator for your exact shipping cost.

• Privacy & Security

Privacy

Momentz is committed to protecting the privacy of all our on-line customers. The only information we collect from you is for the purpose of processing your order, such things as, you name, address, email, phone number etc. This way, we can contact you should we have any problem or query about your photo image.

YOUR CREDIT CARD DETAILS ARE NOT SEEN OR STORED BY US.

Any personal information we do have will be held in accordance with the law and our own high standards of privacy. No personal information will be passed on to any other party.

Web servers serving Momentz have an automated information collection facility that collates which pages each user visits and the domain name of visitors. Very occasionally, your personally identifiable information, such as your name, email address etc. may be used by us, to inform you of Momentz future special offers or new products. If you do not wish to receive these notifications send us a brief email letting us know or simply block these by logging into your account profile with us.

Momentz may place a ‘cookie’ on the browser of a Momentz user’s computer. The cookie itself does not contain any personal identifying information. Any future changes to our Privacy Policy will be immediately posted on this web site.

Security

We take the security and protection of your personal information very seriously. We have employed measures to protect you and ourselves from hackers and scammers. We at no time give your personal information to anyone. All information that travels between your computer and our site is protected by a 256bit encryption. This has been supplied and verified by GoDaddy.com networks.

• Returns & Replacements

Returns

All returns can be shipped back to our store address below.

Momentz | The Artists Framer
Attn: Returns Department
Shop 9/146 Lake Road
Port Macquarie, NSW, 2444
Australia

Replacements

If the product is damaged in shipping please let us know before returning as it may be more advantageous to both parties, for us to claim on our insurance and simply send you another. In this event we will require a photo of the damaged goods via email.

• 30 Day Money Back Guarantee

We offer a 30 day money back guarantee (Please refer to our money back guarantee.)

We are sincerely interested in sending you exactly the product you ordered. However, we know there will be times when the customer is not happy. In order to refund however, we do need to view the returned product for our own quality control and assessment so that we can either reprint or refund as you, the customer, require. Although the returned print is of no use to us, the quality frame is and therefore must be returned. The cost of return is the customer’s responsibility and if payment was made by credit card the refund will be issued less 3% to cover merchant processing fees. You are welcome to reuse the box in which the product was sent.

• Payment Methods

We accept a variety of payment methods to make shopping with us as easy as possible. You can select from these payment methods during checkout. Please see below for more detailed information.

Credit Cards

We accept most major varieties of credit cards, Visa, Bankcard and Mastercard. Please note that we do not accept American Express or Diners Club cards. Your credit card details are not stored or seen by us. All credit cards are processed by our merchant facilitator eWay. Please see our Privacy Policy for more details.

Direct Deposit

Payments can be made directly to our bank account by direct deposit from your banking institution using your online banking facilities.

The bank BSB and account number will be provided during check out and automatically in an email at the completion of the sale. When making the deposit please include your name or order number as a reference, so that your payment can be quickly located and matched with your order.

PayPal - Currently Unavailable

PayPal is a third party payment provider. This method of payment is a favorite for internet purchases as they are a worldwide trusted company. We are not affiliated with PayPal, for their usage terms and privacy policy please see www.paypal.com.au